Refund & Guarantee

At Gene-On Laboratories Company, we strongly believe in product quality and in our Quality Assurance processes. Gene-On manufactures within Good Manufacturing Practices (GMP). Every product is subjected to rigorous design, manufacture, inspection and test procedures to ensure it meets our exact specifications.

That’s why we offer a 180-day money back guarantee for all our products. 

If within 180-days you don’t see visible results of healthier, tighter, and more radiant skin, we will provide you a full refund within 24 business hours. No questions asked and you don’t send anything back (you keep the product).


REFUND POLICY

At Gene-On we offer a 180-day money-back policy and 1-Hour Cancellation Policy.

How to claim your money back:

1. To be eligible to claim a refund, individuals must have purchased Gene-On’s products from our online store. 

2. Within 180 days from the day your order is delivered, send an email to one of our customer care representatives at [email protected] with the subject header “180 Day Money Back Guarantee” stating you’d like to get a refund.

3. Once approved, our product’s full purchase price will be refunded to you in the form of in-store credit. No other forms of refunds will be issued.

4. Please make sure you whitelist [email protected] as we will send you your in-store credit via email.

1-Hour Cancellation Policy

At Gene-On Laboratories Inc, we know sometimes people change their minds or mistakes happen. That’s why, if you change your mind within 1 hour after purchasing an item, we will cancel it free of charge. Just email [email protected] with:

1. Your Order Number
2. Reason for Cancellation
3. Write in the subject line “Cancellation”. We will then cancel your order and your money will be returned to you within 2-5 business days.

WARRANTY POLICY

Gene-On will replace authentic products eligible for warranty service with merchandise of equal or better quality. Every new product includes a 60-day money-back guarantee.

Thank you for choosing us!

Gene-On Laboratories Inc Team.

Address: 57 Centum dong-ro, Haeundae, Busan, South Korea, 48059